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Individual Repeat Measurements

KLAS Research - (Saturday March 11, 2023)
Daily Reads/ KLAS Research

To date, over 45 Arch Collaborative organizations have used the EHR Experience Survey to measure their clinicians’ EHR satisfaction at least twice, capturing the repeat scores of over 30,000 clinicians. Between measurements, these organizations…

EHR Vendor Initiatives

KLAS Research - (Saturday March 11, 2023)
Daily Reads/ KLAS Research

The Arch Collaborative examines many factors in trying to understand an end user’s EHR satisfaction. Some of these factors—such as training or user support—are the responsibility of the healthcare organization. Some—like self-directed mastery and…

Improving EHR Satisfaction in Ambulatory Settings

KLAS Research - (Saturday March 11, 2023)
Daily Reads/ KLAS Research

Reporting significant benefits, including increased EHR satisfaction and more effective teamwork, four Arch Collaborative organizations have implemented EHR optimization sprints† in their ambulatory clinics. Based on pre- and post-intervention surveys from over 400 clinicians…

Allied Health Professionals

KLAS Research - (Saturday March 11, 2023)
Daily Reads/ KLAS Research

Allied health professionals (also often called ancillary care providers) are a group of EHR users that have—until now—received less focus in Arch Collaborative reports. This study shares core findings about this group of users…

Clinician Burnout 2021

KLAS Research - (Saturday March 11, 2023)
Daily Reads/ KLAS Research

The Arch Collaborative’s first look at clinician burnout after the start of the COVID-19 pandemic revealed levels of nurse and physician burnout to be only …

EHR Satisfaction in Providers with Complex Work Arrangements

KLAS Research - (Saturday March 11, 2023)
Daily Reads/ KLAS Research

72% of acute care providers in Arch Collaborative research deal with complex work arrangements—meaning they work in multiple locations or additional care settings. For reasons ranging from differences in the EHR system and workflows…

Clinician Turnover and the EHR Experience

KLAS Research - (Saturday March 11, 2023)
Daily Reads/ KLAS Research

Two years into the COVID-19 pandemic, healthcare organizations in the US are dealing with multiple repercussions—including major staffing shortages. Clinician turnover is high, staffing costs have risen, and even when organizations are able to…

Global EHR Satisfaction 2022

KLAS Research - (Saturday March 11, 2023)
Daily Reads/ KLAS Research

In 2019, KLAS published …

EHR Response Time & Reliability

KLAS Research - (Saturday March 11, 2023)
Daily Reads/ KLAS Research

In the early days of the Arch Collaborative, clinician feedback revealed three fundamental factors key to EHR satisfaction: (1) strong user mastery, (2) an organization-wide sense of shared ownership, and (3) EHR technology that…

Exploring EHR Satisfaction by Organization Type

KLAS Research - (Saturday March 11, 2023)
Daily Reads/ KLAS Research

The various healthcare organizations in the Arch Collaborative differ widely in terms of size, focus, patient demographics, EHR systems, and leadership structures. These differences can affect end users’ EHR satisfaction, particularly when it comes…


I am an experienced healthcare executive with over 15 years of deep clinical and informatics expertise in the design, development, implementation and support of complex healthcare solutions. Beginning my career as a cardiologist, I understand the needs of clinicians and the nature of their work.