Having requests come to the entire team instead of just one person results in a more timely response for the employee and builds HR staff knowledge because they’re handling all types of calls, says…
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He’s a strong advocate of keeping processes as simple and streamlined as possible.“I think of our supply chain as a three-legged stool,” Bakelaar says. “We have Workday, which is our ERP, we have our…
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Leaders across industries continue to eye relevant use cases for automation and artificial intelligence to improve business operations.
That includes the senior care sector, where there’s a lot of potential for organizations to deploy emerging…
Contact Center Automation Trends
To help meet patient and employee expectations, certain automation trends have emerged to keep healthcare contact centers operating as smoothly as possible.
Medical AI Chatbots
Medical AI chatbots are increasingly used to manage…
The Role of AI in Healthcare Contact Centers
Artificial intelligence is transforming contact center operations by better handling administrative tasks and call routing, allowing human agents to focus on interactions that require more empathy and…
1. What Are the Different Types of Chatbots?
Artificial intelligence–powered chatbots have greater comprehension and can respond to more complex requests with personalization that mimics human conversation. Generative AI chatbots provide real-time responses and deliver…
Organizations across all industries have more access to data than they’ve ever had before, but they’re still evolving when it comes to transforming that data into actionable insights.
This transformation is especially crucial for customer…
1. Contact Center Solutions Are Key Tools for CX
Contact centers extend beyond a typical support call center to include an area with a “density of interactions,” such as a billing team, nursing station in…
Extreme Networks AP4000 Provides Next-Level Speed and Security
Health systems require stringent security and protection from phishing and ransomware. The AP4000 is packed with security features such as Wi-Fi Protected Access 3, Galois/Counter Mode authenticated…
Healthcare organizations find themselves increasingly vulnerable to sophisticated and diverse cyberattacks ranging from ransomware to social engineering.The threats targeting healthcare applications have the potential to disrupt critical operations and compromise patient care.While 86% of…
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