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Role of Provider/Vendor Partnership in EHR Success

KLAS Research - (Saturday March 11, 2023) - Daily Reads/ KLAS Research

KLAS’ Arch Collaborative research has found that success is possible with any EHR—the Collaborative includes organizations from a variety of EHR customer bases who feel their vendor has delivered a high-quality solution. This report...


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Role of Healthcare IT in COVID-Related Burnout

KLAS Research - (Saturday March 11, 2023) - Daily Reads/ KLAS Research

After a year of packed ICUs, PPE shortages, and other COVID-19 related stressors, there is hopefully light at the end of the tunnel, with vaccines becoming widely available and COVID-19 case numbers declining. However,...


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Clinician Trust in Organization/IT Leadership

KLAS Research - (Saturday March 11, 2023) - Daily Reads/ KLAS Research

A clinician’s trust in their organization and IT leadership can greatly impact their EHR experience. To measure this trust, the Arch Collaborative EHR Experience Survey asks end users whether they agree their organization and...


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Arch Collaborative Nursing Summit White Paper 2021

KLAS Research - (Saturday March 11, 2023) - Daily Reads/ KLAS Research

On February 10, 2021, 78 people from 10 health systems and 4 vendor organizations convened virtually for KLAS’ Arch Collaborative Nursing Workshop to discuss improving nurses’ EHR experience. High-performing nurse faculty members presented their...


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The Science of Improving the EHR Experience 2021 Update

KLAS Research - (Saturday March 11, 2023) - Daily Reads/ KLAS Research

A total of 46 Arch Collaborative member organizations have now measured clinician EHR satisfaction at least twice. These organizations understand that improvement is an iterative process, with repeat measurements serving to gauge the efficacy...


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Clinician Training 2021 Update

KLAS Research - (Saturday March 11, 2023) - Daily Reads/ KLAS Research

Training is the backbone of user mastery (one of the three pillars of EHR satisfaction outlined in the ...


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Individual Repeat Measurements

KLAS Research - (Saturday March 11, 2023) - Daily Reads/ KLAS Research

To date, over 45 Arch Collaborative organizations have used the EHR Experience Survey to measure their clinicians’ EHR satisfaction at least twice, capturing the repeat scores of over 30,000 clinicians. Between measurements, these organizations...


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EHR Vendor Initiatives

KLAS Research - (Saturday March 11, 2023) - Daily Reads/ KLAS Research

The Arch Collaborative examines many factors in trying to understand an end user’s EHR satisfaction. Some of these factors—such as training or user support—are the responsibility of the healthcare organization. Some—like self-directed mastery and...


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Improving EHR Satisfaction in Ambulatory Settings

KLAS Research - (Saturday March 11, 2023) - Daily Reads/ KLAS Research

Reporting significant benefits, including increased EHR satisfaction and more effective teamwork, four Arch Collaborative organizations have implemented EHR optimization sprints† in their ambulatory clinics. Based on pre- and post-intervention surveys from over 400 clinicians...


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Allied Health Professionals

KLAS Research - (Saturday March 11, 2023) - Daily Reads/ KLAS Research

Allied health professionals (also often called ancillary care providers) are a group of EHR users that have—until now—received less focus in Arch Collaborative reports. This study shares core findings about this group of users...


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I am an experienced healthcare executive with over 15 years of deep clinical and informatics expertise in the design, development, implementation and support of complex healthcare solutions. Beginning my career as a cardiologist, I understand the needs of clinicians and the nature of their work.