Benjamin C. Gonzales, operations manager II, virtual care, at Geisinger, said the prominent health system has faced a problem that is the biggest problem in behavioral healthcare: access. And while Geisinger’s population certainly has experienced its own challenges with behavioral health access like other communities, the problem has been significantly compounded by three things.THE PROBLEM
“First and most obvious, the pandemic,” Gonzales stated. “Unsurprisingly, we experienced a surge in demand much like other specialties in our system. Before the pandemic, it was common for our department to have a couple hundred outstanding referrals.
“We quickly saw that increase to a maximum of 19,000…
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