Why AI Won’t Replace Human Psychotherapists – MedCity News
The rise of AI changes many spheres of life, with a projected growth rate of nearly 37% by 2030 — while healthcare is expected to see the most impact from AI use with a…
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Tag: Chatbots
Premier to Deploy TeleVox’s AI Chatbots to Hospitals Nationwide
What You Should Know:
– TeleVox, a provider of omnichannel patient relationship management platforms, has recently secured a national group purchasing agreement with Premier, Inc., a healthcare improvement company.
– The strategic collaboration aims to make…
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The Evolution of Generative AI for Healthcare – Mayo Clinic Platform
Generative AI has limitations, but with each quarter, performance and adoption are growing at an unprecedented rate.
By Paul Cerrato, senior research analyst and communications specialist, Mayo Clinic Platform and John Halamka, M.D., President, Mayo…
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ChatGPT’s language bias poses risk in public health response: study
Collaborative research in Asia has called for prudence in using popular large language model-based (LLM) chatbots as part of public health research and response.In a study, which findings were published in BMJ, researchers from…
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From WebMD to AI: How Patients Access Health Information is Changing
Vicky Britton, Associate Principal of Social Media Intelligence
The vast amount of data available to patients and consumers—from web sources, social media, wearables, and AI chatbots—has democratized health information on an unprecedented scale. This shift…
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Patients with sensitive health issues more comfortable making appointments with chatbots
Nearly two-thirds (66%) of U.S. patients with sensitive health issues are more comfortable making appointments with chatbots than with staff, according to the Talkdesk U.S. Consumer Healthcare Survey, conducted in August 2024 on the…
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Will Retrieval-Augmented Large Language Models “Save the Day”? – Mayo Clinic Platform
Many clinicians are well aware of the shortcomings of large language models like ChatGPT. Several studies suggest that retrieval-augmented generation, by tapping into more reliable data sets, can help address these problems.
By Paul Cerrato,…
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Top Trends in Healthcare Contact Center Automation
Contact Center Automation Trends
To help meet patient and employee expectations, certain automation trends have emerged to keep healthcare contact centers operating as smoothly as possible.
Medical AI Chatbots
Medical AI chatbots are increasingly used to manage…
5 Questions about Chatbots to Improve the Patient Experience
1. What Are the Different Types of Chatbots?
Artificial intelligence–powered chatbots have greater comprehension and can respond to more complex requests with personalization that mimics human conversation. Generative AI chatbots provide real-time responses and deliver…
Generative AI: Pulling Back the Curtain, Part 2 – Mayo Clinic Platform
Large language models rely on complex technology, but a plain English tutorial makes it clear that they use math, not magic to render their impressive results.
By Paul Cerrato, senior research analyst and communications specialist,…
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