In late September, Providence’s chief strategy and digital officer, Sara Vaezy, told MedCity News that hospitals should take a page out of Amazon’s digital engagement playbook and create deeper, more sustained relationships with their…
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North East London Integrated Care System (ICS) has deployed healthcare communications app CardMedic to its maternity care service users to help tackle maternal health disparities.The rollout forms part of North East London ICS’s response…
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Leading healthcare operations technology provider Agilio Software has bolstered its patient engagement software offering with the acquisition of iatro.Since launching in 2019, iatro has quickly developed into an award-winning, go-to solution for primary care…
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Tech giant Microsoft announced a long-term partnership with multi-state healthcare system Mercy, which will utilize its Azure OpenAI Service to provide generative AI-assisted communication resources to patients and Mercy employees. Microsoft’s generative AI will be…
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Sam Gopal, President for Acumen Physicians Solutions
In theory, electronic health records (EHRs) have the potential to transform the healthcare landscape. They were expected to provide a digital hub that would enable seamless communication and information sharing between providers, boost efficiency,…
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The following is a guest article by Steven Dubner, Vice President of Product Management at Nordis Technologies
No matter how exemplary the clinical care, overall patient experience and satisfaction often hinge on the last interactions…
In so many industries, experience is top priority. Consumers are tracked throughout their journey and across all interactions, and customer experiences are personalized and timely. Why should healthcare be any different?THE PROBLEM
The human resources…
Involve Clinicians in Data Discussions from the BeginningHealthcare leaders must prioritize bidirectional and transparent communication about data on performance and outcomes. While an open-door policy can be helpful, it is important to schedule regular…
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The 21st-century patient wants it all: a digital experience that provides swift access to healthcare solutions but with a human touch. Available 24/7, modern human-like chatbots are making automated self-service and conversational AI popular…
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Kathy Dalton Ford, Chief Product and Strategy Officer at Ronin, discusses the advantages of integrating telehealth and electronic-reported outcomes (EROs) with Electronic Health Records (EHRs) in cancer care. EROs streamline communication, reducing clinician burden,…
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