1. Contact Center Solutions Are Key Tools for CX
Contact centers extend beyond a typical support call center to include an area with a “density of interactions,” such as a billing team, nursing station in…
What You Should Know:
– Press Ganey, a leader in experience measurement, data analytics, and insights, today announced an expansion to its PX Connect Suite, enabling healthcare organizations to capture and act on patient sentiment…
Continue Reading
Learn from the State of Colorado Office of eHealth Innovation Team, Stephanie Pugliese, Director, and Gabrielle Burke, Senior Project Manager about their work to design collaborative governance for the Social Health Information Exchange (SHIE)…
Continue Reading
Mid and South Essex NHS Foundation Trust has rolled out an integrated AI solution and communications platform, with the aim of reducing missed appointments and improving waiting times.
The solution was deployed across the whole…
What You Should Know: – Trialbee, the global leader in technology-driven patient recruitment for clinical trials, is launching an Omnichannel Network partnership with Belong.Life, a leading global provider of disease-specific AI-powered patient education and support…
Continue Reading
What You Should Know: – Fertilitywise, a provider of resources and support for those navigating fertility challenges, announced a new partnership with Fairfax EggBank, a prominent donor egg program. This collaboration aims to enhance…
Continue Reading
There are all kinds of specialist services provided by telemedicine – telepsychiatry, teleradiology, tele-ICU, just to name a few. But there’s a unique telemedicine service that has been growing that merits attention: medical device…
Continue Reading
The Trusted Exchange Framework and Common Agreement directory has made it possible for consumers to clear the hurdle of joining data from multiple electronic health record sources. And now Epic is offering new functionalities…
Continue Reading
Spring Health, which offers AI-enabled digital mental healthcare and navigation services, raised $100 million in a Series E funding round, raising its valuation to $3.3 billion.Generation Investment Management led the round, which included participation…
Continue Reading
Band Connect — a five year-old physical therapy startup born out of the University of Cincinnati — is having a pretty exciting summer.
For starters, the company is making good progress on its clinical research…
Continue Reading
