What You Should Know:
– Weave, an all-in-one customer experience platform for healthcare, has introduced an AI-powered Call Intelligence product.
– The innovative technology revolutionizes how healthcare practices analyze and utilize call data, enabling them to…
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The following is a guest article by Jeff Lusby, Executive Director and General Manager, Healthcare IT at Quest Diagnostics, with contributions from Keith Johnson, Senior Corporate Counsel at Quest Diagnostics
In healthcare, the focus is…
Sohail Djariri, Chief Growth Officer, Sagility
Kevin Terrell, Cofounder and CEO, BirchAI, a Sagility company
While in recent years healthcare has made significant strides toward optimizing the customer experience, the industry is now at an inflection…
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What You Should Know:
– Everise, a global leader in healthcare customer experience (CX), today announced its acquisition of Continuum Global Solutions’ (CGS) healthcare vertical from Skyview Capital.
– Everise’s acquisition of CGS’s healthcare vertical is…
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A recent Gartner survey found the majority of customers are “AI shy”: 64% say they’d rather companies not incorporate AI into the customer experience. Customers also were concerned about AI and incorrect information (42%),…
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Organizations across all industries have more access to data than they’ve ever had before, but they’re still evolving when it comes to transforming that data into actionable insights.
This transformation is especially crucial for customer…
1. Contact Center Solutions Are Key Tools for CX
Contact centers extend beyond a typical support call center to include an area with a “density of interactions,” such as a billing team, nursing station in…
What You Should Know:
– Talkdesk, a provider of AI-powered customer experience (CX) solutions, recently announced the integration of its Talkdesk Copilot with Epic’s Cheers CRM suite.
– By integrating Talkdesk Copilot with Epic Cheers CRM,…
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What You Should Know:
– Fair Square Medicare, a technology company building the next generation of software solutions for Medicare companies, today unveiled Vox, a groundbreaking generative AI platform that transforms customer experience for Medicare carriers…
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What You Should Know: – Smart Communications, a technology company focused on helping businesses engage in more meaningful customer conversations, released the findings of its 2024 Global Benchmark Report on the State of Healthcare…
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