– On paper, the patient referral process can sound almost like a prescription. One biopsy. One second opinion. One visit to a specialist. In reality, referral management is a logistical and patient experience challenge, one that requires streamlined care coordination from start to finish. Getting a referral isn’t uncommon. According to a 2018 report from the Institute for Healthcare Improvement and the National Patient Safety Foundation, there are nearly 100 million subspecialty referral requests made from ambulatory centers each year. Despite referrals being common, they can still be jarring for the patient. Patients receiving referrals for mammograms might not be focused…
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