Virtual care system designed for COVID-19 grows into a multiuse digital health tool
In 2019, Cleveland-based University Hospitals saw an opportunity to use automation and digital care technologies to improve patient engagement, clinical care and outcomes.THE PROBLEM
Ultimately, the health system was looking for ways to improve patient engagement first and foremost and then wanted to see how it could use automated tools to improve outcomes.
It also recognized the foundational changes occurring in the health system – especially when it came to consumer behavior and increased competition from nontraditional healthcare disruptors. The organization wanted to offer its patients tools and options that support their personal healthcare journeys in these ways.
PROPOSAL
“We implemented Amwell Automated Care Programs…