The J.D. Power 2024 U.S. Telehealth Satisfaction Study released on Thursday shows a slight decrease, down 1% from last year, in patient satisfaction with direct-to-consumer telehealth providers and a substantial increase, up 18%, in…
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What You Should Know:
– Telehealth, hailed as a potential game-changer in healthcare accessibility, has experienced mixed success in meeting patient expectations, according to the latest J.D. Power 2024 U.S. Telehealth Satisfaction Study.
– While telehealth…
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What You Should Know:
– The J.D. Power 2024 U.S. Commercial Member Health Plan Study, released, highlights a significant gap in customer satisfaction between different health insurance providers. While overall satisfaction has increased slightly, the…
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Commercial health plans and Medicare Advantage plans are largely insufficient when it comes to providing members with a positive digital experience, a new report released Tuesday shows.
The inaugural J.D. Power U.S. Healthcare Digital Experience…
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What You Should Know:
– A new study by J.D. Power reveals significant shortcomings in the digital experiences offered by health insurance providers in the United States.
– The J.D. Power U.S. Healthcare Digital Experience Study…
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What You Should Know:
– A new report by J.D. Power reveals concerning trends in US hospitals, highlighting patient dissatisfaction with limited doctor access, lengthy wait times, and communication issues.
– The J.D. Power report underscores…
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CVS is the highest-ranked direct-to-consumer company when it comes to telehealth satisfaction, while UnitedHealthcare is the highest-ranked payer, according to a new report.
The J.D. Power 2023 U.S. Telehealth Satisfaction Study, released last week, included…
