Managing healthcare experiences requires a nuanced approach of looking at not only patient satisfaction but also the satisfaction of clinicians, families and caregivers, and employees. As a result, vendors in this space are starting…
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Traditional healthcare delivery models face mounting pressure from rising costs, increasing demand, and a growing environmental footprint. Hospital at Home (HaH) has been proposed as a potential solution, offering care at home through in-person,…
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Connie Moser, Chief Executive Officer, Navenio
If any sector requires process improvement, it’s healthcare. There are well publicized NHS waiting list woes and A&E delays, but behind these figures are workforce and operational issues that…
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The following is a guest article by Scott Heatherly, Vice President of Sales and Partnerships at Amenities Health
Patient registration is a crucial first step in engaging with a healthcare facility, serving as the gateway…
What You Should Know:
– Reimagine Care the nation’s leading provider of on-demand cancer care, and Memorial Hermann Health System one of the largest not-for-profit health systems in Texas, are excited to announce a multi-year expansion of…
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The Role of AI in Healthcare Contact Centers
Artificial intelligence is transforming contact center operations by better handling administrative tasks and call routing, allowing human agents to focus on interactions that require more empathy and…
Patients and caregivers call hospitals for many reasons, including to make an appointment, inquire about a loved one’s condition, ask for a prescription refill, get directions, or in a medical emergency. Answering the phone…
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What You Should Know:
– A new survey conducted by Hyro, a healthcare AI-powered communications company, has revealed significant gaps in patient support within the US healthcare system.
– The survey of over 1,500 patients highlights…
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By Anuja Vaidya
June 25, 2024 – Radiation oncology treatment provided via telehealth is associated with high patient satisfaction and safety and substantial cost savings, according to research published in JAMA Network Open.
The study assessed Memorial…
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Replacing registered nurses with non-RN staff is dangerous to patients, according to a new study from the Center for Health Outcomes and Policy Research at the University of Pennsylvania School of Nursing published in Medical…
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