Contact Center Automation Trends
To help meet patient and employee expectations, certain automation trends have emerged to keep healthcare contact centers operating as smoothly as possible.
Medical AI Chatbots
Medical AI chatbots are increasingly used to manage…
Northumbria Healthcare NHS Foundation Trust has announced that it has gone live with an electronic prescription system (EPS) from CLEO Systems in its pregnancy assessment unit.
The CLEO SOLO EPS was deployed by the trust…
Photon Founders: Otto, Rado, and Sam
What You Should Know:
– Photon Health, a digital health startup focused on reimagining the prescription experience raises $9M in Series A funding round led by Notation and Flare Capital….
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A project to improve the efficiency of NHS prescription deliveries using AI algorithms is to receive a share of £32 million in UK government funding committed to AI projects.
The Department for Science, Innovation and…
Patients and caregivers call hospitals for many reasons, including to make an appointment, inquire about a loved one’s condition, ask for a prescription refill, get directions, or in a medical emergency. Answering the phone…
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What You Should Know: – Opkit, a generative AI call center for the healthcare industry, announces its HIPAA-compliant, AI-powered software platform that automates back office phone calls for medical clinics. – The platform manages outbound calls…
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We studied clinical AI-supported decision-making as an example of a high-stakes setting in which explainable AI (XAI) has been proposed as useful (by theoretically providing physicians with context for the AI suggestion and thereby…
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MediSecure hack exposed data of 13 million AustraliansApproximately 12.9 million Australians had their health information stolen in the recent MediSecure hack.
This, according to the embattled e-prescription provider, who recently went into administration following a…
What You Should Know:
– Transparency, a harm reduction organization providing at-home drug testing kits for any substance, today announced its official launch and formation as the parent organization of the Bunk Police.
– Celebrated for…
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Drugmaker Boehringer Ingelheim and prescription savings platform GoodRx have teamed up to provide Boehringer’s Humira biosimilar for an exclusive cash price on GoodRx, the companies announced Thursday.
Santa Monica, California-based GoodRx helps consumers compare prescription…
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