The Australian National Audit Office has conducted a review of the expansion of telehealth services across the country by the Department of Health and Aged Care in response to the COVID-19 pandemic.FINDINGS
Based on the state audit, the department fell short in governance, risk management, and evaluation of the telehealth expansion.
While it made “significant” changes to the Medicare Benefits Schedule (MBS), the expanded telehealth services were “only partly supported by sound implementation arrangements.”
The audit found that it did not require key implementation decisions and plans to be documented.
It was also noted that the department did not manage implementation risks associated with temporary…
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