This use case creates delight for our customers because if a WoW goes down, a tech will appear and fix it without being called. It feels like magic. This level of insight also prevents…
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#AudriusPolikaitis #EHRHelpDesk #EHRServiceDesk #EHRSupport #healthcareitvideointerviews #HealthcareSceneFeatured #ithelpdesk #ITServiceDesk #ServiceDeskAI #UIHealth #johnlynn…
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How to Re-Imagine Clinical IT SupportBy Chris Wickersham
Chris Wickersham is assistant VP of customer support at CereCore.
No one would argue that achieving provider satisfaction is a top goal for those of…
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Welcome to our Healthcare IT Today Weekly Roundup. Each week, we’ll be providing a look back at the articles we posted and why they’re important to the healthcare IT community. We hope this gives…
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Dan O’Connor, Vice President, Service Desk Delivery at HCTec, says that resolving a customer service call involves a lot more than fixing the problem that the customer bought. You have to leave the customer…
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Dan O’Connor, Vice President, Service Desk Delivery at HCTec, says that resolving a customer service call involves a lot more than fixing the problem that the customer bought. You have to leave the customer…
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The following is a guest article by Dan O’Connor, Vice President of Service Desk at HCTec
The healthcare industry has quickly evolved to be very data-driven, and the role of IT has become essential in…
